Return Policy

Opinka Jewelry - Return Policy

Your Satisfaction, Our Guarantee

Welcome to Opinka Jewelry! We want you to be delighted with your purchase, and our Return Policy is designed to ensure a seamless and satisfactory experience. Please read the following guidelines carefully before initiating a return.

1. Returns and Exchanges

Flexibility for Your Comfort

At Opinka, we understand that sometimes a piece may not meet your expectations. Our return and exchange policy allows you to return items within 7 days of receiving your order for a full refund or exchange. This period starts from the date you receive your order confirmation.

2. Eligibility for Returns

In Good Condition, Ready for Reuse

To be eligible for a return, the item must be in its original condition, unworn, with all tags and packaging intact. We cannot accept returns for items that show signs of wear, damage, or alteration.

3. Initiating a Return

Simple Steps for Your Convenience

To initiate a return, please follow these steps:

a. Contact our customer support team at opinka.com within 7 days of receiving your order.

b. Provide your order number, the name of the item you wish to return, and the reason for the return.

c. Await instructions from our customer support team regarding the return process.

4. Return Shipping

Costs and Responsibility

a. Opinka is not responsible for the cost of return shipping unless the return is due to an error on our part.

b. We recommend using a trackable shipping service to ensure the safe and documented return of your item.

5. Refund Process

Timely Processing, Hassle-Free Refunds

a. Once your return is received and inspected, we will send you an email notification.

b. If approved, your refund will be processed within 7 business days and credited to the original method of payment.

6. Exchanges

Seamless Swaps for Your Satisfaction

a. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

b. Exchanges are subject to product availability.

7. Non-Returnable Items

Certain Exceptions Apply

a. Customized or engraved items are non-returnable.

b. Gift cards and promotional items are non-refundable.

8. Contact Us

Assistance at Your Fingertips

If you have any questions or concerns regarding our Return Policy, please reach out to our customer support team at opinka.com.

Opinka Jewelry - Where Your Satisfaction is Our Commitment.